How to Collect Testimonials From Slack and Customer DMs
Your best testimonials are often hiding in Slack channels and DMs. Learn how to capture and reuse them the right way.
Some of the most genuine praise you will ever receive arrives as a throwaway Slack message or DM. The problem is it disappears into the scroll. Here is how to capture that gold and put it to work.
Notice and screenshot the praise
When a customer drops a “this just saved us hours,” screenshot it immediately. Raw, in-context praise is incredibly persuasive.
Ask permission to reuse it
A quick “Mind if I share this on our site?” is all it takes. Most people are flattered to say yes.
Turn the DM into a clean quote
Tidy the wording lightly (without changing meaning) and pair it with the person’s name, role, and company for credibility.
Import it into one library
Drop the quote into your testimonial tool so it lives alongside your other proof and can be embedded anywhere.
Make praise easy to give
Add a shared channel or a simple prompt where customers can sing your praises — then mine it regularly.
Key takeaways
- Screenshot praise the moment it appears.
- Always ask permission to reuse.
- Add name, role, and company.
- Centralize quotes in one library.
Frequently asked questions
Is it okay to quote a private DM?
Only with permission. A quick approval message keeps it ethical and FTC-friendly.
How do I make Slack praise look credible on my site?
Keep the screenshot or quote, then attribute it with a real name, role, and company photo or avatar.
Collect testimonials like this with Credibuilt
You don’t need a developer or a video crew. Credibuilt gives you a branded collect link, an approval inbox, and a one‑line Wall of Love embed that loads in milliseconds. It’s free forever — start collecting in under two minutes.
Keep reading: How to Collect Testimonials on Autopilot · How to Ask for a Testimonial After a Project Ends